Privacy Policy

Our Confidentiality Guarantees

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Your privacy is very important to us. To better protect your data, we publish this notice with a detailed explanation of why we need the information you provide and how it will be used.

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Information We Collect

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By using the flowergo.am website and/or other related FlowerGo services and tools (the “Service”), you confirm that, for the purpose of conducting business activities and providing services, you consent to the processing of the following personal data: Name, Email, Address, Contact phone number, as well as other data related to placing and fulfilling an order on the Service.

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On some pages, you may provide information about other people. For example, if you order a gift online and want it delivered directly to the recipient, you will need to provide the recipient’s address. In this case, the following personal information about your recipient may be required: Name, Email, Address, Contact phone number.

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The personal data processed by the company is confidential information. By clicking the payment button, you automatically agree to the service terms, and specifically provide explicit consent to use your email address and phone number to send you marketing messages (emails, messages in messengers, or SMS) via our customer notification system, as well as via partners to whom we may transfer personal data while meeting security requirements under this Privacy Policy.

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Messages and emails are promotional in nature and are intended to inform you about new offers, promotions, changes in the Service, as well as upcoming holidays and important dates for you. Notifications and any other communications with you will continue from the moment of your first paid order until you unsubscribe from our mailings or send us a request to delete your personal data directly to our service. In this case, we undertake to delete your data and stop sending promotional offers and notifications.

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How We Use Information

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The information you provide about yourself when placing an order is used by our company only to fulfill your order. We do not provide this information to third parties and use it exclusively to complete your order within the specified timeframe.

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The information you provide about another person when placing an order is used by our company only to deliver your order and confirm delivery. Therefore, this information cannot be shared with anyone except those persons (company employees and/or couriers) who directly carry out the delivery.

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We may include a branded card with your order so you can tell the recipient who the gift is from. The information you provide on the card is used only for this purpose and is shared only with the recipient.

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We use your email address to respond to the email message we receive. This address is used only for this purpose and is not provided to third parties. Registration on the Service is completed by placing and paying for your first order.

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We never use the personal information you provide online for any unrelated purposes. This information may be used only for the purposes described above.

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During the operation of the FlowerGo Service, we may collect information about users’ participation in marketing promotions organized on the Service, and also process information related to the effectiveness of advertising campaigns, including data on ad views.

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We do not collect or process personal data revealing racial or ethnic origin, political, religious, or philosophical beliefs, membership in political parties or professional unions, or similar information.

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We may engage third parties as data processors/controllers to provide certain components of our services (payment systems, delivery services, mailing services, etc.). In such cases, these parties are not authorized to use personal data obtained through the Service for any purpose other than providing services to FlowerGo.

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Our Commitments to Data Security

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To prevent unauthorized access, maintain data accuracy, and ensure proper use of information, we take necessary physical, electronic, and managerial measures to safeguard and secure the information we collect on our Service.

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Data processors/controllers undertake to use the information received from us in accordance with security requirements and this Privacy Policy.